IT Services Help and Support Eduroam WiFi
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Eduroam is the worldwide education roaming service available to Ä¢¹½ÊÓƵ staff and students providing free WiFi access on any Eduroam connected campus. You can securely connect to any Eduroam wireless network on laptops and mobile devices using your Ä¢¹½ÊÓƵ login and password.
Eduroam allows sharing of wireless access between participating institutions, so that staff, students and guests can visit any Eduroam institution and connect to the internet the same way you do on campus.
Access to Eduroam is free. There are no account fees, no connection fees and no access fees.
Ä¢¹½ÊÓƵ provides wireless connectivity to its Students, Staff and visiting academics from other supported institutions through Eduroam. It has never been easier to stay connected across all areas of our campuses and remote sites with your laptop or other portable device. More info and Quick start details.
For instructions on how to configure your computer for the Eduroam Wireless Network choose your Operating System from the list below:
Windows | Apple OSX | Mobile Devices
Note: Due to the number of different possible configurations and limitations on certain operating systems we do not support connecting for Linux or PDA's to the eduroam wireless network. It may be that you are able to connect, but we will not support these devices.
- Ä¢¹½ÊÓƵ staff visiting other who require wireless connectivity back to the Ä¢¹½ÊÓƵ network and;
- Visitors to a Ä¢¹½ÊÓƵ campus from other who wish to connect to their home institution.
The use of Eduroam is governed by the and the Ä¢¹½ÊÓƵ Conditions for Use of University Computing and Communication Facilities Policy.
For visitors to Ä¢¹½ÊÓƵ the Acceptable Use Policy of your home institution applies.
Authentication information is recorded by Ä¢¹½ÊÓƵ and your home organisation in case of network abuse and for statistical purposes.
All Ä¢¹½ÊÓƵ accounts are Eduroam enabled. When visiting other Ä¢¹½ÊÓƵ staff and students should use their current Eduroam login credentials:
Staff eg firstname.lastname@jcu.edu.au and current account password
Student eg firstname.lastname@my.jcu.edu.au and current account password
There is no need to use a VPN connection unless you need access to a specific service at Ä¢¹½ÊÓƵ.
Visitors to Ä¢¹½ÊÓƵ from other participating Eduroam institutions should use the login settings and credentials provided by their home institutions. We suggest that users configure and test their devices on their home institutions Eduroam network prior to visiting Ä¢¹½ÊÓƵ.
If you are visiting Ä¢¹½ÊÓƵ from a participating Eduroam institution, please contact IT support at your home institution for additional assistance.
You can use Eduroam at over 500 sites worldwide throughout .
This list of will give you an indication of which Australian Institutions provide support for Eduroam along with links to their local support pages.
If you are situated at one of the following locations then you will be able to connect to the Ä¢¹½ÊÓƵ Network via a wireless connection.
Location | SSID | Authentication | Network Access |
---|---|---|---|
Townsville Douglas Campus | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
Townsville City Campus | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
Townsville Mater Hospital | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
Townsville General Hospital | eduroam | Uni Credentials | QH Network |
Townsville Airport | eduroam | Uni Credentials |
Queensland Airports Limited (QAL) network |
Cairns Smithfield Campus | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
Cairns City Campus | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
Cairns Base Hospital | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
Atherton – Kelly Street | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
Atherton – White House | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
Daintree Rain Forest Observatory | walkabout | Open | Ä¢¹½ÊÓƵ Network |
Fletcherview Research Station | walkabout | Open | Ä¢¹½ÊÓƵ Network |
Generalist Medical Training Sites (GMT) | eduroam | eduroam | Ä¢¹½ÊÓƵ Network |
Gold Coast Airport | eduroam | eduroam |
Queensland Airports Limited (QAL) network |
Thursday Island AITHM | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
Malanda Vet School | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
Mackay Base Hospital | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
Mackay Mater Hospital | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
MICRRH Isa Main Office | eduroam | Uni Credentials | QH Network |
MICRRH Cloncurry Office | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
MICRRH Long Reach Office | eduroam | Uni Credentials | QH Network |
MICRRH Weipa Office | eduroam | Uni Credentials | QH Network |
MICRRH Accommodations | eduroam | Uni Credentials | Mixed Network |
Orpheus Island Research Station | walkabout | Open | Ä¢¹½ÊÓƵ Network |
Thursday Island AITHM | eduroam | Uni Credentials | Ä¢¹½ÊÓƵ Network |
To access a Ä¢¹½ÊÓƵ network file share or establish a remote connection to a computer on campus from other locations will require you to use the Ä¢¹½ÊÓƵ Virtual Private Network (); see Making a VPN connection to Ä¢¹½ÊÓƵ.
Eduroam is down and I need to access a Ä¢¹½ÊÓƵ file share?
- If you are at one of the locations listed above and the Eduroam SSID is currently not available and you wish to access file shares or an on campus computer then a VPN connection will be required. See Making a VPN connection to Ä¢¹½ÊÓƵ for instructions.
You can find a variety of guides with information on connecting to wireless on the Ä¢¹½ÊÓƵ Wireless website. If you still require assistance with connecting to wireless on campus after following the setup guides then contact the IT Help Desk who will be able to provide you with further support.